Our Areas of Expertise

Cultural Competence

Cultural Competence and Inclusion Go Hand in Hand

Cultural competence refers to our ability to notice, learn about, understand, and adapt to cultural differences. Team members who have heightened cultural competence are more inclusive in how they work and lead.

Cultural Competence Leads to Inclusive Environments

Cultural competence is an acumen that must be embedded across an organization’s systems and practices in order to be inclusive. Through targeted training and advisory services, bci teaches leaders and team members how to work more inclusively across cultures, including how to be more adaptive in embracing a range of behavioral differences.

Why Choose bci for Your Cultural Competence Training

Cultural competence is an essential skill for building a more inclusive organizational culture. It is a critical DEI area that is best taught in conjunction with frameworks on interrupting unconscious biases, all of which we have extensive expertise in. At bci, we have facilitated hundreds of workshops for senior leaders and team members on how to heighten their cultural competency through a few key educational pillars:

Cultural Lens Awareness

Understanding how your own cultural identities impact your behavioral preferences and your unconscious biases

Bias Interruption

Learning how to identify your discomfort with differences and how this impacts your interactions with team members whose behavioral preferences are different than your own

Becoming Adaptive

Focusing on adapting your behavior to be more inclusive of other ways of behaving when working across cultural differences

We Help Organizations to Embed Cultural Competence in Talent Management

Inclusive talent management is critical for creating organizational cultures that support the advancement of professionals from equity-seeking communities. At bci, we work extensively with organizations across industries to embed a cultural lens across key talent management areas, including recruitment, work allocation, mentorship and sponsorship, performance management and promotions.

Did You Know?

Your cultural lens impacts how you act.

In teaching about cultural competence, it’s critical to focus on the development of your ‘cultural lens’.

When you have a developed cultural lens, you’re better able to identify how your cultural identities impact not just your behavior, but your judgments of how others behave. You’re also able to better adapt your behaviors when working across differences. This is essential for being inclusive.

All of bci’s cultural competence training can be offered in a webinar or virtual workshop format.

Develop Cultural Competence Within Your Organization with the Intercultural Development Inventory

The Intercultural Development Inventory (IDI) is the leading tool on the market to measure the cultural competence of an individual leader, a team or an organization.

At bci, we use the IDI extensively with leadership groups to benchmark and develop their cultural competency. Reach out to us to ask how you can leverage the IDI within your organization.

Cultural Competence Resources


Cultural competence: An essential skill in an increasingly diverse world​


Build Your Cultural Lens​


Why Cultural Competence and Emotional Intelligence Go Hand in Hand


Country and Culture Guides​

by Commisceo Global

Interested in building a more inclusive workplace?

Don’t hesitate to contact us to learn how we can help, or subscribe to our mailing list to get the latest DEI insights in your inbox every month.

Dr. Komal Bhasin, MSW, MHSc, DocSocSci

Komal is bci’s Senior DEI Consultant and Mental Health Expert-in-Residence and an accomplished DEI facilitator, coach, and strategist. Komal has over 20 years of experience in providing strategic and advisory guidance and program development across a range of sectors, with a particular concentration in mental health and racial inclusion. Komal is also the founder of Insayva Inc., a social enterprise focused on providing accessible DEI and health equity support to charities and non-profit organizations.

Komal has extensive experience in creating and delivering programming in a range of DEI areas, including unconscious bias, cultural competence, mental health inclusion, psychological safety, and allyship. She is passionate about driving transformational change in workplaces and has worked closely with bci clients — corporations, professional services firms, health care providers, and educational institutions — to embed cultures of DEI within their organizations.

Komal has provided one-on-one inclusion coaching to hundreds of senior leaders and brings a unique approach that is informed by her background as a therapist. She is able to expertly handle sensitive conversations and situations and works with leaders to develop the knowledge and skills necessary to advance racial/ethnocultural, gender, and mental health-related equity across teams and organizations. Komal also offers a performance coaching program designed specifically for BIPOC leaders. This program aims to help BIPOC leaders harness their place, position, and identity to thrive in the workplace and beyond. Komal is a qualified administrator of the Intercultural Development Inventory (IDI).

As bci’s Mental Health Expert-in-Residence, Komal offers tremendous expertise around workplace mental health. As a doctoral trained mental health clinician, certified health executive, and registered social worker, Komal has assisted organizations looking to advance employee mental health inclusion and well-being through offering programming on inclusive dialogue, anti-stigma, burnout prevention, psychological safety, resilience, and self-care. Komal is committed to advancing mental health and wellness across the life course; she currently serves on the board of the Alzheimer’s Society of Ontario and previously served on the board of Children’s Mental Health Ontario and the YMCA of Greater Toronto.

When Komal is not working, you’ll find her painting, cooking or snuggling with her cat.