Work for bhasin consulting inc.

Client and Administrative Coordinator

bci is looking for a dedicated individual to fill our Client and Administrative Coordinator position. The Client and Administrative Coordinator serves as a key point of contact with bci’s clients and business leads. The primary focus of this role is to deliver excellent customer service and provide exceptional administrative support.

This is an exciting opportunity for an individual who thrives in a flexible and technology-driven environment. Who you are: a self-motivated, highly organized and detail-oriented individual. What you’ll get: extensive hands-on mentorship, exposure to globally renowned clients and access to a broad range of business areas, including diversity and inclusion, the advancement of women and diverse professionals, talent management, entrepreneurship, coaching and personal wellness.

Features of the Position:

  • The Client and Administrative Coordinator reports directly to the Director of Operations and the President of bci
  • High level of interaction with clients and business leads from a range of sectors, including law, banking, accounting, education, non-profits and government  
  • Employee hours – full-time hours during regular work hours (up to 44 hours per week)
  • Working remotely for now given COVID-19, but will work in-person (downtown Toronto) once re-entry to the workplace takes place
  • You’ll need access to a smartphone and WIFI at home

Client Development and Management Duties:

  • Business development work, including:
    • Responding to all email and phone inquiries from potential leads
    • Creating detailed proposals and managing follow-up process to develop potential leads into new clients
  • Ongoing client relationship management, including:
    • Creating agreements and other documents to manage client engagements
    • Working closely with clients to manage all training session logistics, pre-session and post-session
  • Manage the administration of diversity and inclusion products for client projects
  • Ongoing data management, including:
    • Responsibility for maintaining accuracy of all Salesforce and electronic filing records

Administrative and Operations Support Duties:

  • Managing all administrative support tasks, including:
    • Providing executive assistant support to the President
    • Managing the President’s calendar including responsibility for all scheduling and calendar maintenance
    • Scheduling client calls, meetings, training session dates
    • Travel planning for all events and training sessions, including:
      • Confirming bookings, creating travel packages, etc.
    • Overseeing accounts payable/receivable
    • Assisting Director of Operations with facilities management duties

Marketing and Communications Duties:

  • Assisting with event and webinar management, including scheduling, managing client communications, registration/ticket sales and more
  • Book sales management, including managing inventory and maintaining individual and bulk sales trackers
  • Additional tasks as needed, which could include: document creation and upkeep, social media, vendor outreach, research, and photography

Desired Skills and Experience:

Technical Skills/Experience:

  • Post-secondary education
  • Excellent communication skills, both orally and in writing
  • Project management skills – strong ability to juggle and prioritize multiple tasks from a number of stakeholders
  • An extremely organized approach to work, including exceptional attention to detail
  • Experience in stakeholder/client or people management is an asset
  • Experience with managing a calendar and responsibility for scheduling for a senior leader would be an asset

Interpersonal Skills:

  • Strong interpersonal skills with the ability to maintain confidentiality
  • Great attitude, creativity, team skills and self-motivated
  • Flexible to change, new challenges and demands in a fast-paced environment

Technology Skills:

  • Excellent proficiency with Office Suite (Excel, PowerPoint, Outlook and Word)
  • Familiarity with database management (Salesforce preferred)
  • Experience using social media scheduling tools (e.g. Hootsuite, Buffer, etc.) would be an asset


Competitive with market (salary + possibility of performance bonus)

To Apply:

Please send your covering letter and resume to:

Please note: all candidates who are selected to move forward in the application process will be asked to complete candidacy assessment assignments throughout the process.

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